I am a result-driven professional with a rich blend of technical proficiency, operational expertise, and leadership acumen, proven through a successful track record in enhancing organizational performance, quality, and growth.
Hi, I’m Mukesh Kumar Singh
I am a certified Operational Excellence Expert Six Sigma Black Belt Project Management Professional Lean Management Expert Quality Function Deployment SpecialistExpertise and Specialties
My Resume
Project Management
Project Management Professional
Google Certified
Six Sigma Professional
AIGPE™ Certified
Lean Six Sigma Black Belt
AIGPE™ Certified
Lean Six Sigma Black Belt
Six Sigma Academy Amsterdam Certified
OpEx
Operational Excellence (OPEX) Expert
Six Sigma Academy Amsterdam Certified
Lean Management Expert
Six Sigma Academy Amsterdam Certified
Risk Management Expert
Six Sigma Academy Amsterdam Certified
QFD Specialist
AIGPE™ Certified
Academic Qualification
B.Sc in Life Science
Dr. BR Ambedkar UniversityBachelor of Science in Zoology, Botany, and Chemistry
Senior Secondary School
Zakir Hussain Senior Secondary School - CBSESenior Secondary Education with a Specialization in Physics, Chemistry, and Biology.
Higher Secondary School Education
Zakir Hussain Higher Secondary School - CBSEHigher Secondary Education with a Specialization in Science and Mathematics.
Skill Development
Diploma in Graphic Designing
Oxford Software Institute
A creative person by interest, I have developed a foundational understanding of key design principles, including color theory, typography, and visual aesthetics. I have a grasp of digital media and animation basics, including motion graphics.
Additionally, I am experienced in compiling a professional portfolio, managing projects, and collaborating with teams. My knowledge extends to industry roles, career paths, and essential business skills, including freelancing and pricing strategies.
Certfications
Professional Skill Development
Lean Management Expert (Diamond) - May 2024
Operational Excellence Expert (OpEx) - March 2024
Six Sigma Professional (Gold) - Dec'2022
Project Management Prof. (Google) - Dec'2021
Skills
Management & Leadership
- Leadership
- Management
- Operations Management
- Team Management
- People Management
- Resource Management
- Vendor Management
Process & Quality
- Business Process
- Business Process Improvement
- Business Process Outsourcing
- Business Process Re-engineering
- Process Improvement
- Process Management
- Operational Excellence
- Lean Six Sigma
- Quality Management
- Quality Function Deployment
Strategic & Analytical Skills
- Strategic Planning
- Strategic Thinking
- Analytical Skills
- Business Analysis
- Change Management
Project & Performance
- Project Management
- Performance Management
- Transition Management
Skills
Client & Employee Relations
- Client Relations
- Employee Engagement
- Employee Relations
Specialized Knowledge
- Healthcare Consulting
- Healthcare Information Technology
- Revenue Cycle
- Revenue Cycle Management
- Presales
- Service Delivery
- Offshoring
- Outsourcing
Development & Training
- Leadership Development
- Training
- Team Building
Other Skills
- Time Management
- Management Information System
Leadershio | Management
Senior Vice President - RCM Operations
Axtrics Solutions Pvt. Ltd. | (May'2024 - Present)
♦ Develop and implement strategic plans aligning RCM operations with company objectives
♦ Streamline processes to reduce claim denials and optimize reimbursement rates
♦ Ensure compliance with healthcare regulations and implement quality assurance programs
♦ Utilize data analytics to identify trends and areas for improvement
General Manager - RCM Operations
Coronis IT Systems Pvt. Ltd. | Jan'2023 - Apr'2024
♦ Led RCM operations, focusing on operational efficiency and effectiveness
♦ Developed strategies to enhance client satisfaction and retention
♦ Implemented and maintained quality assurance programs for accuracy and efficiency
Senior Manager - RCM Operations
MedRCM India Pvt. Ltd. | Feb'2018 - Dec'2022
♦ Led operations for Visakhapatnam Centre
♦ Headed Business Excellence Team
♦ Supported end-to-end process transitions from clients, maintaining migration timelines
♦ Ensured SLA compliance and developed new processes to improve operating efficiency
Consulting Experience
Business Process Consultant
Freelance | (Jan'2016 - Jan'2018)
♦ Provided operations planning and strategic implementation of procedures
♦ Supported business setup and finalized SOPs for clients and their processes
eCommerce Experience
Strategic Head eCommerce Operations
Adeptus Virtuoso [Zunikraft.com] | Jan'2013 - Dec'2015
♦ Developed and executed comprehensive eCommerce strategies, driving significant growth
♦ Oversaw end-to-end operations, optimizing platform performance and customer experience
♦ Led cross-functional teams to streamline processes and implement innovative technologies
♦ Analyzed KPIs to inform data-driven decisions, improving conversion rates and retention
♦ Managed budget, inventory, and strategic partnerships to maximize ROI
Project Management
Manager - Operations & Migrations
Pacific BPO Pvt. Ltd. | Jan'2010 - Dec'2012
♦ Led a team of 200+ members, managing client relationships and ensuring SLA compliance
♦ Developed and implemented new processes to improve operating efficiency
Assistant Manager - Operations & Migrations
Mediconnect Global | Jul'2007 - Dec'2009
♦ Managed day-to-day operations and led process transitions from clients
♦ Prepared dashboard reports and analyzed process performance for prioritizing projects
Team Leader
Globerian India Pvt. Ltd. | Apr'2006 - Jun'2007
♦ Led a team of 20+ members, providing direction on operational, technical, and process-related issues
♦ Managed day-to-day workload ensuring high-quality work standards
♦ Developed and coached team members, providing guidance and feedback
♦ Conducted team performance reviews and appraisals
Quality Analyst
Globerian India Pvt. Ltd. | Feb'2005 - Mar'2006
♦ Acted as Deputy to Team Leader and coordinated training programs
♦ Maintained quality standards for a team of 8-10 people
♦ Implemented quality systems and achieved quality targets and productivity standards
Quality Analyst
Alpha Thought Technologies Pvt. Ltd. | Dec'2004 - Jan'2005
♦ Maintained quality standards and implemented compliance programs
♦ Conducted practice management and monthly analysis using statistical tools
Billing Executive
Alpha Thought Technologies Pvt. Ltd. | May'2003 - Nov'2004
♦ Worked on Migration Team for a prestigious US university
♦ Handled demographic registrations, charge posting, and quality checking
♦ Managed payments and denials posting for various clients
Quality Analyst
KNS Softech | Jun'2002 - Feb'2003
♦ Ensured quality standards in transaction processing & content writing
♦ Conducted thorough audits and quality checks on various client prescribed parameters
♦ Collaborated with operations teams to improve service delivery quality
Graphic Designer
KVR Technologies | Oct'2001 - May'2002
♦ Created visual concepts using computer software
♦ Developed graphics for product illustrations, logos, and websites
♦ Collaborated with clients to create visually appealing designs
Blogs & Article
Web Tools
Let's Get Connected
Mukesh K. Singh
Operations Leader & StrategistThank you for visiting my website! I'm eager to discuss potential collaborations, share insights, or explore new opportunities. Please feel free to contact me through my contact page or connect on LinkedIn.
Email: me@mukeshs.pro